Help

Getting started

What do I need?

A Google account with access to the Google Ads account and the Google Analytics 4 property you want reported on. A site with only Search Console, and no Ads account, works too: you get the organic and market-share reports.

How do I connect Google?

After you sign up and subscribe, your dashboard shows a Connect your Google account button. Google asks for permission, then we list the Ads accounts and Analytics properties that account can see, by name. Pick one of each; there are no IDs to look up.

How long until I see a scorecard?

Your first scorecard is generated as soon as both are chosen, usually within a minute or two. After that the dashboard refreshes every day.

Google says the app is unverified

Google is still reviewing Position Eleven's request for the permissions it uses. Until that is done, Google shows a warning screen while you connect. It is safe to continue; you can see and revoke our access at any time in your Google account permissions.

Plans and billing

What does each plan include?

• Starter: 1 connected account, 1 seat.
• Growth: 10 connected accounts, 3 seats.
• Agency: unlimited connected accounts, unlimited seats.

Prices are on the pricing section. Every plan is paid from day one; there is no free trial. To try it first, run the free audit on the home page, which needs no account.

How do I update my card or cancel?

From Billing in your dashboard, any time. If a payment fails your dashboard is paused, but Billing stays open so you can fix the card, and access comes back as soon as the payment goes through.

Your account

How do I turn on two-factor authentication?

Choose Security (2FA) in the dashboard, scan the code with an authenticator app, and enter the 6-digit code it shows. Save the recovery codes you are given: they are shown once. Staff accounts are required to use it.

I lost my phone

Sign in with one of your recovery codes in place of the 6-digit code. Each works once. If you have none left, email security@positioneleven.com from the address on the account.

Your data

How do I stop you reading my Google data?

Disconnect Google in your dashboard settings. Access stops immediately and the stored token is destroyed. You can also revoke it from your Google account.

Can I have a copy of my data, or have it deleted?

Yes. Download a copy any time from Your data in your dashboard: we email you a link within a few minutes. To have it deleted, email privacy@positioneleven.com and we will act on it within 30 days. More in the privacy policy.